Q & A's: Shipping
Question: What shipping methods are available?
Answer: Currently the only available method of shipping is UPS Ground service to the United States only. This does not include HI, PR, and AK.

Question: How fast will I receive my order?
Answer: All orders are normally processed and shipped in 24-48 hours after receipt of payment. Also due to the fact that we have numerous warehouses across the country the average transit time for 80% of purchases is 1-2 UPS business days. However, depending on the actual warehouse your purchase ships from. It can take up to 6 business days for you to receive your package.

Question: How do you calculate shipping cost?
Answer: Shipping costs are based an the total weight of the items purchased and the destination zip code of the order.

Question: What about shipping insurance? Is my purchased insured?
Answer: UPS Ground service provides shipping insurance up to $100.00 on all packages. If your purchase is valued over that amount, please contact us for the purchase of additional insurance if desired.

Question: Do you ship on the weekends?
Answer: No our normally shipping days are Monday - Friday, excluding any major holidays.

Question: Where are your warehouse located?
Answer: We currently have warehouses located in the follow states; CA, GA, FL, IL, IN, MA, MI, PA, TX, WA - Items are shipped from the closest warehouse to your shipping address that has all items in your order available.

Question: I received and email my order has shipped, how do I get the tracking number?
Answer: Tracking numbers are normally available with-in 24 hours of receiving the Order Shipped notification. You can access the tracking number by first Signing In to your Member account, then click Purchase History and finally select the View button next the invoice you want to track. You will see 3 tabs on the bottom of the invoice details, click 'Tracking' and if the information is available you will see it there. If the tracking number is not available at that time, please wait a few hours and check again.

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